Your Questions Vs Our Technical Team

Our technical department are often called upon to fix generic or more common problems - that it may have been possible for the customer to rectify or to fix offsite.

For additional convenience for our customers we’re developing a select number of ‘How to’ guides and blog posts to help steer you through.

One of our technical experts, Michael Corbett was only too happy to help when we told him the plans for our latest idea.

Here’s how he would help you with the above issues:

‘How can we restore an LXE MX7 to default?’

To restore an LXE MX7 to default is a very simple procedure.

·         From the Windows desktop click the Start Menu.

·         Within the Start menu click run.

·         Within the resulting menu box type coldboot (all one word) and press ok

This will cause the device to reboot and when it has completed loading all settings will be restored to their default state.

And ‘How can we add a carriage return after scanning a barcode?’

To add a carriage return to an LXE MX7 (This will also work for the majority of LXE devices).

·         From the device windows desktop click the Start menu.

·         Click Settings and then Control Panel. This will load a separate page.

·         Within Control Panel, scroll to find the Data tab and double click the icon.

·         Within the scanner control pane that has just opened, click the Barcode tab.

·         In the barcode tab click the Symbology Settings button.

·         At the bottom of this screen there will be an “Add” field. In here tick the Siffix box and type ^M (This must be a capital M).

·         Click ok to save these changes.

You can now test scan a barcode to ensure that this setting has been applied.

The Verdict

So, what do you think? How helpful did you find our answers?

Those questions were just a taster - we’d love to hear about any recurring questions you have that you’d like our team to help you with. 

Ask us your questions here or call 0845 293 0450.

Extended maintenance contracts are also available on devices from a range of manufacturers, please also get in touch if you have a specific device or printer in mind that you'd like to cover.